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Where is my registration?
 
#1
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It's been well over 24 hours and an email sent to sales and support.

I'd like to get the registration key I paid for. In today's lighting fast digital world, it makes no sense to be ignored and requests not answered.

I have taken shareware sales since 1998 using license keys. If you plan to sell a product with digital keys, and take funds immeaditly, it should not take days to receive it.

Yes, I am a bit impatient with the nag screen coming up when I start the Bat since I registered, and I am trying to get other things done. But I think when emails go unanswered toward a purchase, then yes, I get frustrated as well.

cherlihy, MCSE  
 
 
 
#2
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This is a user to user support forum and definitely not the place to raise this kind of issues with Ritlabs. Please use the contact addresses mentioned here:
http://www.ritlabs.com/en/about/contacts.php

Did you check whether your registration info got caught by your spam filter? These things happen quite a lot these days.
__________________________________
I'm just a user of The Bat! I don't work for Ritlabs.
 
 
 
#3
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Quote
definitely not the place to raise this kind of issues with Ritlabs

I think it is since I have emailed them from the contacts page with no responses. So other than the contacts or here at the forum, do I get support??

Spamfilters been checked and it has not been caught.
 
 
 
#4
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Oh, and BTW, as the contacts page points out about if your having a problem with your key to email key@ritlabs.com, what a surprise, their email server responds with:

The following addresses had delivery problems:

<key@ritlabs.com>
       Permanent Failure: 553_5.3.0_<key@ritlabs.com>..._User_unknown
       Delivery last attempted at Thu, 15 Mar 2007 19:41:22 -0000
 
 
 
#5
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Cory:
It is a great piece of software but they are not really "togeather" business wise. I have had similar frustrations with support. Roelof is a great help but he is right - no one will hear you in here
Try another support request
( ... I know, I know ...) :|  
 
 
 
#6
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Thanks Rick, I sent an email to all the email addresses listed on the contacts page and finally got a reply, but it appears some of their email addresses are invalid.

In any event, I am now a happy camper and can finally move on.
 
 
 
#7
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The correct email address is keys@ritlabs.com , there is an error in the webpage and we will fix this soon.
 
 
 
#8
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Rick G!

You wrote that you had frustrations with support. Could you please forward these issues to me? Thank you in advance!
 
 
 
#9
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Just throwing my 2 cents in...  I also tried Bat and when I went to register it told me to purchase the product.  I gave my credit card, it was charged and here 4 days later, I still have not heard from them other than the email that said they were reviewing my order.  I will try the keys email and see if that gets any response.  I agree this may not be the place to post problems, but there sure as heck isn't any way to get support/help off of their web site.
 
 
 
#10
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Have your problem been resolved?
 
 
 
#11
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Yes, Maxim,
I did get a response today.  Thank you.
John
 
 
 
#12
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It seems to be a long-suffering pandemic. There are threads going back more than a year about slow distribution of the license key and it's still happening.
 
 
 
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